Cancellation/No Show Policy
No-shows and cancellations without 24-hours notice (for regular appointments) are subject to the full session fee (up to 45-minutes). Repeated late cancellations or no shows may result in your treatment being terminated.
Good Faith Estimate for Health Care Items and Services
The Federal government has passed the No Surprises Act, which went into effect on January 1, 2022. This Act requires that all healthcare providers notify clients of their Federal rights and protections against “surprise billing.” This Act requires that we notify you of your federally protected rights to receive a notification when services are rendered by an out-of-network provider if a client is uninsured or elects not to use their insurance. Additionally, we are required to provide you with a Good Faith Estimate of the cost of services. It is difficult to determine the true length of treatment for psychological services, and each client has a right to decide how long they would like to participate in mental health care. Therefore, I will provide you with a Good Faith Estimate, and we will collaborate on a regular basis to determine how many sessions you may need.
This Good Faith Estimate shows the costs of services that are reasonably expected for your treatment. The estimate is based on information known at the time the estimate was created. The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur. If this happens, federal law allows you to dispute (appeal) the bill. If you are billed for more than this Good Faith Estimate, you have the right to dispute the bill. You may contact the health care provider or facility listed to let them know the billed charges are higher than the Good Faith Estimate. You can ask them to update the bill to match the Good Faith Estimate, ask to negotiate the bill, or ask if there is financial assistance available. You may also start a dispute resolution process with the U.S. Department of Health and Human Services (HHS). If you choose to use the dispute resolution process, you must start the dispute process within 120 calendar days (about 4 months) of the date on the original bill. There is a $25 fee to use the dispute process. If the agency reviewing your dispute agrees with you, you will have to pay the price on this Good Faith Estimate. If the agency disagrees with you and agrees with the health care provider or facility, you will have to pay the higher amount.
To learn more and get a form to start the process, go to www.cms.gov/nosurprises or call me at 913-575-0320. For questions or more information about your right to a Good Faith Estimate or the dispute process, visit www.cms.gov/nosurprises or (800) 368-1019. It is recommended to keep a copy of the Good Faith Estimate in a safe place or take a picture of it.